Author: Mehmet Sukru Yaman

The postal service, a fundamental pillar of daily life, holds an irreplaceable and indispensable position as a public conduit, linking communities and facilitating the flow of communication and goods across regions and borders. Its extensive offerings – spanning parcel delivery, banking transactions, money transfers and express services – intersect with nearly every facet of modern living. However, the experience for both customers and employees often fluctuates between seamless efficiency and inevitable frustration. The question remains: can postal operators, such as Türkiye’s Post and Telegraph Organization (PTT), adapt and thrive amid the demands of a rapidly evolving, digitally driven world? Outdated…